Cosy handmade toys from Scotland
Little crocheted friends made slowly, by hand, in a quiet little workshop — for the people (and creatures) you love.
Every quokka, sheep and highland coo that leaves our workshop has been held, shaped and stitched by hand — no two are quite the same, and that's exactly the point.
We work with soft, cosy yarns, weekend by weekend, wrapped in blankets against the Scottish weather. Tali Quokka started as gifts for friends and slowly grew into a tiny, cosy shop — thank you for finding your way here.
A few little friends
@taliquokka
Friends waiting for a home
Each piece is made to order in small batches — if your favourite isn't in stock, drop us a message and we'll start stitching.
Rosie the Baby Piglet
This little piglet is all soft pink yarn and big, soulful eyes, with a sweet upturned snout, perky upright ears and a curly little tail for extra charm. She's crocheted on all fours in a gentle trotting pose, with small pink hooves finishing off each leg and a slim red cord sitting around her middle like a little collar. A gentle, characterful companion for anyone who loves a farmyard friend.
Click to read the full description →
Muddy the Fluffy Piglet
Muddy is a fluffy, fuzzy little piglet in pink and cream, with wild golden-brown patches on his back and around one eye – just like he's been rolling in the mud! He has shiny black eyes, a round pink snout with stitched nostrils, little ears and four sturdy pink trotters. A scruffy, cuddly farmyard friend full of character.
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Gwen the Fluffy Goose
Made from a wonderfully soft, curly-textured white yarn, this goose has all the fluff of the real thing without losing her crochet charm — head tilted gently, bright button eyes catching the light. Her beak and webbed feet are worked in a bold orange-red, and a delicate ribbon bow with a little gold bell sits at her neck. A calm, storybook character for a nursery shelf or as a one-of-a-kind gift.
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Hamish the Football Highland Cow
This Highland cow is crocheted with a wonderfully tousled mop of curly brown hair and two proud little horns, plus a soft muzzle and gentle button eyes. He's dressed for match day in a knitted blue football top with white trim, paired with a red and green tartan kilt, white leg wraps and tan hooves — right down to a curly tail out the back. Brilliant for football fans or Highland cow lovers alike.
Click to read the full description →
Wee Highland Cow Bag Charm
All the shaggy charm of a Highland cow, shrunk down into a pocket-sized keychain — a soft, curly tan face with dark brown horns and a contrasting muzzle for that proper fluffy fringe. He finishes his look with a tiny tartan bow tucked under his chin, attached to a keyring so he can clip onto a bag, backpack or keys and bring a bit of handmade character wherever he goes.
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Red Riding Rag Doll
This soft rag doll has the gentlest of expressions — closed, sleepy eyes and a small stitched smile — framed by tufts of white yarn hair under a pink knitted hood. Her dress is a rich red knit with a lovely cable pattern, and she sits with her arms resting softly in her lap, finished with pink crocheted shoes and red lace detailing. Made for quiet cuddles rather than rowdy play.
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Blue Sunday Rag Doll
A gentle companion piece, this doll wears a soft grey knitted hood trimmed in blue with a small yellow flower tucked at the side, and the same sleepy, dreamy expression. She's dressed in a knitted royal blue cable-pattern dress, with long legs ending in grey crocheted shoes laced up in cheerful yellow. A lovely gift for a doll collector or someone special.
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Best Friends Doll Duo
Sometimes a hug says it all — and these two rag dolls are caught in exactly that moment, cheek to cheek with their arms wrapped around each other. One wears a soft pink hood and red knit dress, the other a grey hood and deep blue dress, each with the same gentle, closed-eye smile and soft white yarn hair. A sweet gift for sisters, best friends, or anyone who could use a cosy reminder.
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Snappy the Crocodile
With his fierce yellow eyes and a mouthful of neat white teeth, this crocodile looks every bit the swamp dweller — but he's soft, huggable and entirely made of yarn. His body is worked in a deep green crochet stitch, with a row of little bumps running down his back and tail for that authentic scaly texture, and stubby legs that give him a playful, cheeky expression rather than anything scary.
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Barnaby the Hoodie Bunny
This snowy-white bunny has tall, upright ears, little stitched eyebrows and a small embroidered nose, giving him a sweet, slightly surprised look. He's cosied up in a bright red crocheted hoodie, complete with a hood, a front pocket and drawstrings hanging down the front. In one pose he's busy nibbling a tiny crocheted carrot with leafy green top, and when he sits he rests on his long white feet with a little tail peeking out behind. A cheerful, snuggly friend for anyone who loves a bunny with a bit of style.
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Basil the Cobra
Coiled up and ready to say hello, this cobra is crocheted in a soft spring green with a curled tail tucked neatly around him. His wide hood is worked in a zingy lime yellow and edged in darker green, framing his round face like a little cape. Big shiny eyes, stitched brows and embroidered nostrils give him a wonderfully cheeky expression — finished with a bright red forked tongue poking out. Proof that snakes can be cuddly after all.
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Ginger the Baby Giraffe
This sweet baby giraffe is crocheted in a soft peachy yarn and dotted all over with little grey spots. She has grey hooves and paws, a round grey muzzle with an embroidered orange smile, and two little horns topped in grey between her floppy ears. Big shiny eyes and gently stitched brows give her a kind, curious look, and a glossy brown ribbon bow sits neatly under her chin. A gentle, huggable friend who's happiest sitting on a sunny shelf.
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Blossom the Wee Sheep
This wee sheep is completely one of a kind — there's no other quite like her. Her curly fleece is worked in dusty pink bobble stitches, with a matching fringe on top and a little turquoise flower tucked by her ear. Her soft cream face has shiny black eyes with stitched lashes, a tiny black nose and floppy ears, and she sits on four chunky cream legs. At around 10 cm tall she fits perfectly in your hand, but has plenty of personality.
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Sprout the Little Dragon
This friendly little dragon is crocheted in bright leafy green with a sunny yellow tummy panel stitched in soft ridges. Yellow wings edged in green sit on his back, with a curly yellow crest on his head and more yellow spikes running down his tail. Big round eyes with long lashes and little stitched nostrils give him a gentle, curious face. Brave enough for adventures, soft enough for cuddles.
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Salt & Pepper Cat Couple
These two cats come as a pair, snuggled side by side in a little hug. One is crocheted in black with a pink nose and a mint-green bow, the other in white with a pink bow and softly stitched brows, and her long black tail curls around them both. Sweet and small, they make a lovely gift for a couple, best friends, or anyone who loves cats.
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Pearl the Pink Whale
This happy little whale is crocheted in candy pink with a soft cream belly, outlined with a neat line of dark stitching. Her big embroidered eyes are worked in deep blue with a white rim and sweeping lashes, topped with a gently stitched brow. Two little flippers, a perky tail fluke and a tiny spout on her head finish her off. Round, squishy and full of personality — a sweet friend for daydreams on a cosy shelf.
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Quinn the Wombat
Quinn is crocheted in a soft sandy brown, with fluffy tufts of loopy yarn on her head, along her back, on her tail and around her legs. She has grey paws and a grey muzzle, a shiny button nose, big dark eyes with stitched lashes and tiny whiskers. Perched on her head is a bright red hat, trimmed with a little crocheted flower and a sprinkle of colourful beads. Lying happily on her tummy, she's ready to make herself at home.
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Rory the Highland Bear
A tiny bear dressed for an adventure. Rory is crocheted in a warm rusty orange, with a cream muzzle, a black stitched nose and little dark eyes. He wears a royal blue hooded duffle coat fastened with two orange toggles, and a bright red bucket hat pulled down over his ears. Small enough to sit snugly in your cupped hands — a sweet pocket-sized companion.
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Snowdrop the White Pony
Snowdrop is a fairytale pony crocheted in snowy white, standing tall on four long legs with soft beige hooves and a beige muzzle. She has big blue embroidered eyes with sweeping lashes, pink inner ears, and a long flowing mane and tail made from loose strands of yarn. Dressed for the royal stables, she wears a red bridle, a red saddle cloth and a red ribbon collar with a glossy heart charm, with a stitched zigzag detail on her chest.
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Pebble the Sleepy Bunny
This little bunny has flopped down for a nap. Pebble is crocheted in soft heathered grey, with a cream muzzle, cream paws and a cream chin. Her eyes are stitched closed in a peaceful sleep, she has a tiny black nose, and her long ears are tucked back behind her. She's so tiny she can sit on a fingertip – a wee friend for a shelf, a desk or a pocket.
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Coral the Starfish Bag Charm
A bright pop of seaside colour. This plump little starfish is crocheted in hot pink, with five soft, rounded arms each marked with a contrasting stitched line. A crocheted loop at the top lets her clip onto a keyring or a bag handle, ready to bring a bit of beach-day happiness wherever you go.
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Watermelon Slice Bag Charm
A juicy slice of summer that never melts. This little watermelon wedge is crocheted in bright red with tiny black seeds, finished with stripes of white, light green and dark green for the rind. It hangs from a green cord strap with a silver clasp, perfect for brightening up a bag, a backpack or your keys.
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Shelly the Turtle Bag Charm
A cheerful little sea turtle to take on your travels. Shelly has an orange shell patterned with lime-green stitching, a round green head with shiny black eyes, and four green flippers. She hangs from a lime-green cord strap with a silver clasp, ready to clip onto a bag, a backpack or a set of keys.
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Spooky the Pumpkin Spider
More cute than creepy! Spooky has a round orange pumpkin body with a stitched jack-o'-lantern face, a little green stalk and a tiny purple witch hat perched on top. Eight long black legs stretch out all around him, each one finished with a bright orange foot. A fun friend for a Halloween shelf, a spooky story time or a pumpkin display.
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Jack the Pumpkin
A chubby little pumpkin in bright orange with a twisty green stalk on top. His jack-o'-lantern face – triangle eyes, a triangle nose and a grin – is stitched on by hand in black. Choose the face you'd like: the smiley face with a gentle, cheeky smile, or the angry face with a jagged, wiggly grin. Small, round and ready to bring a smile to your Halloween table.
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Skelly the Skull Pumpkin
A plump round pumpkin crocheted in bold orange and purple stripes, topped with a creamy white skull face. Big black eyes, a little black nose and a wide stitched grin make Skelly look friendly rather than frightening, and a ring of chunky orange and purple bobbles frames his face like a party collar. A cheerful pop of Halloween colour for a shelf, a desk or a windowsill.
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Boo the Cheeky Ghost
Boo is a soft creamy-white ghost with a pointy little head, outstretched arms and a wavy, curling tail. His raised eyebrows and lopsided grin give him a wonderfully mischievous look, as if he's just about to say “boo!”. A friendly little spook for Halloween cuddles and haunted-house adventures.
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Wanda the Witchy Pumpkin
A round orange pumpkin with a cheeky jack-o'-lantern face – triangle eyes and nose and a wiggly black grin – wearing a big purple witch hat. The hat has a curling, crooked tip, a wide brim, a black band and a bright yellow buckle. Halloween magic in one sweet little package.
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Gus the Goofy Gourd
Gus is a tall orange gourd with a curly green stalk, big round goggly eyes, sleepy eyelids, a button nose and a wonky little mouth. His wide-eyed expression is guaranteed to make you smile. A funny, characterful friend for an autumn shelf or a Halloween display.
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Pumpkin Bag Charm
A plump little orange pumpkin with a green stalk, hanging from a black cord with a silver clasp. Clip it to a backpack, handbag or set of keys for a cosy pop of autumn colour all season long.
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Eyeball Bag Charm
A deliciously creepy eyeball in creamy white, stitched with wiggly red veins and finished with a coloured iris and a black pupil. It hangs from a red crochet cradle on a black cord with a silver clasp. Price is per eyeball – pick your iris colour: purple, bright green, dark green, blue, light blue or orange-brown. Want a few? Add each colour to your bag separately.
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Midnight the Witch's Cat
A sleek black cat sitting tall with her tail curled around her paws. She has big golden-yellow eyes, a little pink nose, one pink inner ear and a red bow at her neck – and on her head sits a purple witch hat with a curling tip, a ruffled brim and a golden buckle. Mysterious, magical and very cuddly.
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Little Ghost Bag Charm
A tiny smiling ghost in creamy white with round black eyes, a happy stitched grin and a frilly scalloped hem. He hangs from a black cord with a silver swivel clasp, ready to clip onto a backpack, bag or set of keys.
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Snowflake Lace Candle Holder
A little piece of cosy for your table. This candle holder is crocheted in soft cream yarn, with a snug round cup that hugs a tealight and an openwork lace border spreading out like a snowflake — finished with scalloped points and tiny picot tips all the way round. Pictured with a sage green tealight, it looks just as lovely lit on a winter evening as it does as a simple doily on a shelf. As with any candle, never leave it burning unattended.
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Relax ~ Restore Lace Frame
A gentle reminder to slow down, made for a shelf, a bedside table or a cosy reading nook. A cream crocheted doily blooms like a lace flower in the centre, with a round flower at its heart and layers of openwork petals, set against a natural hessian background. Beneath it, the words “RELAX ~ RESTORE” sit in soft grey letters, all held in a clean white frame. Quiet, textured and handmade — a lovely gift for a new home or anyone who needs a little calm.
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Pineapple Lace Table Doily
A classic, heirloom-style centrepiece, crocheted by hand in soft white thread. Delicate pineapple motifs fan out from a lacy star at the centre, joined by fine openwork webs, and the whole piece is finished with a scalloped, picot-trimmed edge all the way around. Large enough to dress a round coffee or side table, it looks beautiful with a vase of flowers or a plant on top — or simply on its own, letting the wood show through the lace. Please note: the flowers, vase and plant in the photos are for styling only and are not included. Size: 47 cm in diameter.
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Small Oval Lace Doily
A delicate small doily crocheted by hand in soft cream thread. Fan-shaped shells scallop all the way around the edge, framing an airy openwork mesh in the centre. Lovely under a tealight (as in the photo), a small candle or a favourite ornament, or simply on its own to add a little vintage charm to a table or dresser. Size: 8.5 × 6.5 cm.
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Little Cloud Angel
A sweet little angel with her hands folded and a gentle smile. She wears a pale blue bell-shaped dress with a scalloped hem, and has a mop of curly golden hair topped with a golden halo. Lacy white wings spread out behind her. A lovely keepsake for a shelf, a windowsill or a festive display. Size: 7 cm tall.
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Wee Witch Hat
A tiny purple witch hat with a crooked, curling tip and a wavy, ruffled brim. A black band with a stitched golden buckle wraps around the middle. A sweet sprinkle of magic for a Halloween table, a bookshelf or a pumpkin display.
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Webby Spider Pumpkin
A fluffy orange pumpkin wrapped in a white stitched spider web, sitting on a deep purple base. A little black spider with white markings has made its home right on top. Pictured here as a group of three – lovely on their own or lined up along a mantelpiece.
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Trick or Treat Wreath Set
A whole little Halloween gang to dress up a wreath: three orange pumpkins with green stalks, a green monster with a stitched scar and a purple collar, a smiling ghost in a purple witch hat, a caped vampire with a red bow tie, and an orange “Trick or Treat” banner with purple lettering. Please note: the wooden heart wreath and the red berries in the photo are not included.
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Spiderweb Lace Doily
A striking black lace doily crocheted as a cluster of spider webs. Lay it on a table or sideboard to set a spooky scene in seconds. Please note: the vase and the leaves shown on top are not included – the leaves and acorns are available separately as our Autumn Leaves and Acorns Bouquet.
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Autumn Leaves and Acorns Bouquet
A bright bunch of crochet autumn leaves in orange, red, rust, yellow and deep green, with two little round nuts tucked in among them. Below, a handful of chunky acorns in green and rusty orange are tied together with a yellow ribbon. A cosy splash of autumn colour that lasts all season long. Please note: the glass vase is not included.
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Little Plain Pumpkin
A chubby little orange pumpkin with gentle ribbed sections and a fluffy lime-green stalk. No face, just classic pumpkin charm – lovely in a bowl, on a windowsill or tucked into an autumn table display, from Halloween right through to harvest time.
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Flower Star Lace Doily
A cream lace doily with eight pointed, scalloped petals and a pretty flower blooming at its centre, surrounded by smaller flowers and airy fans of openwork. Tiny picot bobbles trim every edge. Lovely under a candle holder, as in the photo, or a vase or a favourite ornament. Size: 19 cm in diameter. Please note: the candle holder is not included.
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Bobble Lace Tealight Doily
A small round doily in soft creamy-white thread, with a neat solid centre ringed by plump puff-stitch bobbles and finished with a dainty picot edge. Just the right size to sit under a tealight, as in the photo, or a little ornament on a shelf or bedside table. Size: 8.5 cm in diameter.
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Little Star Lace Doily
A pretty star-shaped doily in creamy-white thread, with a raised flower at its centre, a ring of teardrop-shaped openings and pointed lacy tips all the way round. Lovely under a small plant pot, a candle or a favourite ornament. Size: 11 cm in diameter. Please note: the plant and pot in the photo are not included.
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A quiet little workshop
Tali Quokka is a small, cosy workshop in Scotland where every toy is made by hand. It began with a single crocheted quokka, made as a birthday gift, that everyone kept asking about.
I make what I'd want to find under a blanket on a rainy day — something soft, a bit wonky, and made just for you.
— Tali
Made entirely by hand
No factories, no moulds — every toy passes through the same two hands, stitch by stitch.
Posted from Scotland
Wrapped with care and sent from our little workshop. Delivery details are confirmed with every order.
Soft, cosy textures
Each piece is worked in soft yarns chosen for colour and texture, and finished by hand.
Get in touch
Questions, orders or a special request — I'd love to hear from you.
Message me on Instagram
The quickest way to reach me — send a message to @taliquokka and I'll get back to you.
Open InstagramOrders & delivery
Every piece is handmade. Add what you love to your bag and send a pre-order request — there's nothing to pay on this website. I'll check I can make it, then email you an offer with the full price including delivery, the estimated making time and how to pay. Your order is confirmed once you pay within 48 hours of the offer.
UK delivery only, posted from Scotland. Read the Terms & Conditions.
Special requests
If your favourite isn't in stock, drop me a message and I'll start stitching. Every toy is made by hand, so each one is a little bit unique. Custom or personalised pieces are always agreed with you in writing by email first.
Browse the shopGet first look at new makes
A gentle, occasional note when a new little creature is ready to leave the workshop — no spam, just yarn.
Or find us directly on Instagram @taliquokka, or say hello below.
Privacy Policy
Last updated: 27 September 2026
Who we are
Tali Quokka is a small handmade business run by a sole trader, Nataliia Soloviova, trading as “Tali Quokka”. We are responsible (the “controller”) for the personal information described in this policy.
Address: Flat 3/2, 25 Regent Street, Greenock, PA15 4QY
Email: orders.taliquokka@gmail.com
The information we collect
- Pre-order requests: your name, email address, delivery address, town and postcode, any notes you add, the items you asked for and the request reference and date.
- Emails with us: anything you send us, such as questions, replies to our offers, or photos of a problem with an item.
- Payment records: if you accept an offer and pay, a record that you paid and the details needed to match the payment to your order. You pay by PayPal, bank transfer or a payment link; we do not collect card details on this website.
- Newsletter (optional, separate): if you choose to subscribe, your email address and the details MailerLite records about your sign-up and our emails, such as when you subscribed and whether an email was opened.
- Security information: when you send a pre-order request, Cloudflare Turnstile checks that you are a person rather than a bot, using technical information about your browser and device. We also keep a scrambled (“hashed”) version of your IP address to stop repeated spam attempts; it is not stored with your order and is deleted automatically after about two days.
- Website visits: like any website, our hosting provider Cloudflare processes technical information such as your IP address and browser type to deliver and protect the site. Our fonts are loaded from Google Fonts, so Google also receives your IP address and browser information when you visit.
How and why we use it
- To handle your pre-order request and any order — reviewing the request, sending you an offer, taking payment, making and delivering your items, and handling cancellations, returns or problems. Legal basis: taking steps at your request before entering into a contract, and performing our contract with you.
- To keep business records for tax and accounting. Legal basis: legal obligation.
- To protect the website and our customers from spam, bots and misuse, and to deal with any disputes. Legal basis: our legitimate interests in running a safe, reliable shop.
- To send our newsletter, only if you subscribed. Legal basis: your consent, which you can withdraw at any time using the unsubscribe link in any newsletter or by emailing us.
Subscribing to the newsletter is completely separate from placing a pre-order request and is never required to order. We do not use your information for automated decisions that have legal or similarly significant effects on you.
Who we share it with
We only share what is needed, with these service providers acting on our behalf:
- Cloudflare — website hosting, order processing and storage (Cloudflare Workers and D1), and spam protection (Turnstile).
- Resend — sends the automatic emails about your pre-order request.
- Google — our order email inbox (Gmail), where requests and your emails to us are kept, and Google Fonts on the website.
- MailerLite — our newsletter, only if you subscribe.
- Payment providers — PayPal, our bank or the payment link provider we tell you about in our offer, when you pay.
- Delivery companies — your name and delivery address, so they can deliver your order.
We may also share information where the law requires it, or with professional advisers where needed. We never sell your personal information.
If you follow a link to our Instagram, Instagram's own privacy policy applies there.
International transfers
Some of our providers process information outside the UK, for example in the United States. Where this happens, we rely on the safeguards UK data protection law allows, such as UK “adequacy” regulations (including the UK–US data bridge where a provider is certified) or approved contract terms (the UK International Data Transfer Agreement or Addendum).
How long we keep it
- Orders and business records: for as long as reasonably necessary to meet our tax, accounting and other legal obligations, and to deal with any questions, claims or disputes.
- Pre-order requests that don't go ahead: only as long as reasonably necessary to deal with any follow-up questions, and then we delete them.
- Newsletter: until you unsubscribe, or earlier if it is no longer needed, subject to data protection requirements.
- Spam-protection data (hashed IP address): deleted automatically after about two days.
- Email delivery logs held by our email providers are kept for limited periods under their own settings.
Cookies
We don't use advertising or analytics cookies, and this website doesn't store anything in your browser to track you. Cloudflare may use strictly necessary cookies or similar technology to keep the site secure and tell people apart from bots, including during the Turnstile check. Because these are strictly necessary, they don't need your consent.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information, or to restrict how we use it;
- object to our use of your information where we rely on legitimate interests, and to direct marketing at any time;
- ask us to transfer information you gave us to you or to another organisation, where this applies;
- withdraw your consent at any time where we rely on it (for example, the newsletter).
Some rights depend on the circumstances — for example, we may need to keep order records for legal reasons. To use any of these rights, email orders.taliquokka@gmail.com. We'll respond within one month.
If you're unhappy with how we've handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Terms & Conditions
Last updated: 27 September 2026
1. About us
Tali Quokka is a trading name of Nataliia Soloviova, a sole trader.
Address: Flat 3/2, 25 Regent Street, Greenock, PA15 4QY
Email: orders.taliquokka@gmail.com
We are not VAT registered, so no VAT is charged on our prices.
2. These terms
These terms apply when you send us a pre-order request and when you buy from us as a consumer. Please read them together with our Privacy Policy. We only sell and deliver within the United Kingdom.
3. Our products
Everything we sell is handmade, so each piece is slightly unique and may differ a little from the photos — in shape, stitching or colour (screens also show colours differently). Items shown with flowers, vases, plants, baskets or other props are styled for the photo; those props are not included.
4. How ordering works
- Pre-order request. When you send the checkout form, you are sending us a pre-order request. There is no online payment on this website, you are not asked to pay, and you are under no obligation to buy. Sending a request does not mean we have accepted it. We'll email you a copy with a reference number.
- Our review. We check whether we can make the item(s). We may decline a request, for example if we can't make an item — if so, we'll let you know.
- Our offer. If we can go ahead, we email you an offer setting out the items, the price of each, the delivery method and delivery charge, the total price, the estimated making time, how to pay, and information about your cancellation rights.
- Acceptance and payment. You accept our offer by paying the total within 48 hours of our offer email. The contract between us is formed when you make that payment.
- If you don't pay. If we don't receive payment within 48 hours, the offer lapses and the pre-order request may be cancelled. Nothing is owed.
You can withdraw a pre-order request at any time before you pay, without giving a reason, by emailing us.
5. Prices and payment
Prices are in pounds sterling (£). The prices on the website are for the items only; the delivery charge depends on the item(s) and is set out in our offer before you pay. If a price on the website is wrong, we'll tell you before or in our offer, and the price in our offer is the one that applies.
After you accept an offer, you can pay by PayPal, bank transfer or a payment link, as set out in the offer.
6. Making time and delivery
Because every item is handmade and different pieces take different amounts of time, there is no fixed making time. Our offer gives an estimated making time and delivery estimate for your order. If we expect a delay, we'll let you know as soon as possible.
We deliver within the UK only, using the delivery method set out in our offer. Your item is our responsibility until it is delivered to you. If we don't deliver within the time agreed with you (or, if no time was agreed, within 30 days of the contract), you may have rights under consumer law, including in some circumstances the right to treat the contract as at an end.
7. Cancelling
7.1 Before we start making your item. If you have paid but we haven't started making your item yet, you can cancel by emailing us and we'll refund everything you paid, within 14 days of you telling us.
7.2 Your legal right to cancel (standard items). For standard items — including items made to order from our usual designs — you have a legal right to cancel the contract without giving any reason. The cancellation period starts when the contract is formed and ends 14 days after the day you (or someone you name, other than the delivery company) receive the item(s). If an order is delivered in several parts, it ends 14 days after you receive the last one.
To cancel, tell us clearly before the cancellation period ends — email orders.taliquokka@gmail.com. You can use the model cancellation form below, but you don't have to.
If you cancel after receiving the item(s), please send them back to us within 14 days of telling us you're cancelling. For a change-of-mind cancellation, you pay the cost of returning the item(s).
We'll refund the price of the item(s) and the standard delivery charge you paid, using the same payment method unless we agree otherwise. We'll make the refund within 14 days of receiving the item(s) back, or of you giving us evidence that you've sent them back, whichever is sooner. If you haven't received the item(s) yet, we'll refund within 14 days of you telling us you're cancelling. We may reduce the refund to reflect any reduction in value caused by handling the item(s) more than was needed to check their nature, characteristics and how they work.
7.3 Custom and personalised items. An item is only treated as custom or personalised where we have specifically agreed that with you in writing — for example, an item made to your own specification or clearly personalised for you. Our offer will say so if this applies. The legal right to cancel in 7.2 does not apply to items made to your specifications or clearly personalised. Your rights for faulty or incorrect items (section 8) still apply.
7.4 If we have to cancel. If we can't make or deliver an item after you've paid, we'll tell you and refund everything you paid for it.
8. Faulty, damaged or incorrect items
We are required by law to supply items that are of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged or not what you ordered, please email orders.taliquokka@gmail.com and tell us what's wrong. Photos can help us understand the problem, but they are not required to use your rights.
Under the Consumer Rights Act 2015, for example:
- within 30 days of delivery, you can reject a faulty item and get a full refund;
- after that, you can ask for a repair or replacement, and if that isn't possible or doesn't fix the problem, a price reduction or refund.
For faulty, damaged or incorrect items, we'll cover the reasonable cost of returning them. This is a summary of your key legal rights; nothing in these terms affects your legal rights. For detailed information, visit Citizens Advice.
9. Our responsibility to you
If we fail to comply with these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We're not responsible for loss or damage that is not foreseeable. We only supply products for domestic and private use. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the products.
10. Newsletter
Our newsletter is optional and completely separate from ordering. You never need to subscribe to place a pre-order request or buy from us.
11. Your personal information
We use your personal information as set out in our Privacy Policy.
12. Law and disputes
These terms are governed by the law of Scotland. If you live in Scotland, you can bring legal proceedings in the Scottish courts. If you live in England and Wales, you can bring proceedings in either the Scottish or the English courts; if you live in Northern Ireland, in either the Scottish or the Northern Irish courts. If you have a concern, please contact us first — we'll do our best to sort it out.
13. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones on the website when you accept our offer.
Model cancellation form
(Complete and return this form only if you wish to cancel the contract.)
To: Tali Quokka, Nataliia Soloviova, Flat 3/2, 25 Regent Street, Greenock, PA15 4QY, orders.taliquokka@gmail.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Ordered on [*] / received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate.